Answers to common questions about setting up and using our apps.
Signing in a different way than before can create a second, separate account. The second account starts empty and does not have your data or your subscription…
Read MoreCancelling a subscription or requesting a refund will have to be done through Apple or Google. See below: To cancel a subscription: iOS/Apple…
Read MoreA Smart reminder notifies you a set time after you log a dose, for example 6 hours later. Each time you log a new dose, the reminder starts again from that…
Read MoreInvite a partner, grandparent or sitter so you share the same log in real time. Everyone on your team sees the doses, temperatures and symptoms you log, and can…
Read MoreLog every dose you give so everyone caring for your child can see what was given and when. You don't need an account to log doses. Log a dose. Open your child…
Read MoreLog each temperature reading so you and other caregivers can see how it changes over time. You don't need an account to log temperatures. Log a temperature…
Read MoreLog your child's symptoms as they happen, so you can tell your pediatrician when each one started. You can log several symptoms at once. You don't need an…
Read MoreFever Whiz can turn your log into a report for your pediatrician or another caregiver. It covers your child's temperatures, medications and symptoms for the…
Read MoreWe offer three easy ways to sign in. Choose whichever works best for you. Sign in with Apple. Available on iPhone and iPad only. Tap the Sign in with Apple…
Read MoreSyncing Your Data to a New Phone. Got a new phone? No worries! Your data is safely stored in the cloud and can be easily synced to your new device. Here's how…
Read MoreAn episode groups everything you log during one illness: doses, temperatures and symptoms. You can see the whole illness on one screen and share it with your…
Read MoreIf you paid and you still see ads or cannot invite other people to your account please try the following options: Restart the app. iPhone: From the Home Screen…
Read MoreIf you signed in and your data is missing, try these steps. Give it a moment. Right after you sign in, your data downloads in the background. This can take a…
Read MoreIf insights do not refresh for you or you get an error, please note the following: Insights can only be generated a few times a day. Please wait a few hours if…
Read MoreOn some Android phones, a message from our team can get stuck at the bottom of the app and cover the screen. Opening the message clears it. How to clear it…
Read MorePaid subscribers don't see ads. If you see ads after paying, the app has lost track of your subscription. Common causes. You were signed out. When you are…
Read MoreIf a collaborator has been added to your account, they will not need to purchase an additional subscription. Only one subscription is required for each account…
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